Last Updated: 11/9/2025

These Terms and Conditions govern all bookings and services provided by Premium Parking Manchester (“we”, “our”, “us”). By booking or using our services, you agree to abide by the terms set out below.

1. General

• These terms comply with applicable UK consumer law, including the Consumer Rights Act 2015, and are subject to the exclusive jurisdiction of the courts of England and Wales.
• We reserve the right to amend these Terms at any time. The latest version will always be available on our website and applies to all bookings, past and future.
• Use of our services implies acceptance of these Terms, whether booked directly or via a third-party agent or comparison website.

2. Booking and Payment

• Bookings are confirmed only upon issuance of a valid booking reference.
• Full payment must be made before the start of the parking period.
• Charges may apply for:
• Late arrivals: £20/day
• Early returns: £20/return, with extended wait time
• Overstays: Daily rate will apply

3. Airport Charges and Open-Air Parking

• Airport drop-off and pick-up charges are NOT included in the price and must be paid directly by the customer to the airport operator.
• All vehicles are parked in open-air compounds, which may expose them to weather, dust, or environmental debris. We do not accept liability for such exposure.

4. Cancellations and Refunds

These cancellation terms apply to all bookings, including those made via third parties. Third-party platforms may apply additional conditions alongside the following:

Direct Bookings:

• Cancellations made more than 48 hours before drop-off: Refundable, minus a £15 admin fee
• Cancellations made within 48 hours of drop-off: Non-refundable
• Bookings made within 48 hours of drop-off and then cancelled: Non-refundable
• No-shows and early returns: Non-refundable

Third-Party Bookings:

• Premium’s above cancellation policy always applies
• Additional terms imposed by third-party websites may also apply
• Contact your booking agent for third-party refund processing

5. Liability

• We accept responsibility only for proven direct damage caused by staff negligence during vehicle handling.
• Maximum liability is £1,000, with a £750 excess payable by the customer before any repair begins.
• We are not liable for:
• Pre-existing damage, mechanical faults, or failures (e.g., flat tyres, alarms, batteries)
• Cosmetic damage not reported at collection
• Indirect losses (e.g., missed flights, transport costs)
• Theft or loss of belongings left inside the vehicle
• Environmental damage or debris while parked
• Customers must ensure their vehicle is roadworthy, insured, taxed, and MOT-compliant.

6. Reporting Damage and Claims

• Damage must be reported immediately upon collection of the vehicle.
• Claims must be supported by:
• Completed damage report form
• Time-stamped photographic evidence
• Claims reported after vehicle collection will not be accepted.
• All approved repairs must be completed by Premium Parking-approved garages.
• If claim is accepted, customer must pay the £750 excess before repairs commence.
• We aim to respond to all complaints within 15 working days.

7. Lost or Misplaced Keys

• In the rare event keys are lost, we will assist in access or arrangements.
• Customers are responsible for replacement keys and must seek reimbursement from their own vehicle insurance.
• We accept no liability for delays, inconvenience, or indirect losses due to key loss.

8. Vehicle Movements

• Vehicles may be relocated between secure compounds up to 50 miles from the drop-off point for operational efficiency.
• We are liable only while vehicles are being moved, not while parked.
• Some sites may not be covered by CCTV. Customers are notified of this at the time of booking.

9. Vehicle Abandonment

• Vehicles not collected within 14 days of the return date will be deemed abandoned.
• We reserve the right to relocate abandoned vehicles to long-term storage at the customer’s cost and notify relevant authorities.

10. Optional Vehicle Inspection

• Customers may request a detailed inspection at drop-off or pick-up for £10.
• Without this, condition disputes may not be accepted.

11. Customer Responsibilities

Customers must:

• Ensure their vehicle is legal and roadworthy (valid MOT, tax, insurance)
• Remove all valuables from the vehicle
• Take photographs of the vehicle before handover
• Inspect the vehicle upon collection

We are not responsible for:

• Delays due to breakdowns, faulty keys or alarms, or late collection by the customer

12. Shuttle Transfers

• Shuttle vans are 9-seater vehicles with limited space.
• You must ensure all passengers and luggage fit within a single vehicle. If not, customers must arrange their own alternate transport for excess passengers or bags.
• Contact us in advance to avoid delays.
• We advise customers to arrive at least 100 minutes before their airline’s recommended check-in time, especially during peak seasons.

13. Unacceptable Behaviour

• Aggressive, abusive, or threatening behaviour toward our staff will not be tolerated.
• We reserve the right to refuse service, terminate bookings, and contact authorities in such cases.

14. Business Right to Cancel

• We reserve the right to cancel bookings at any time due to:
• Operational issues
• Staffing shortages
• Unexpected capacity constraints

Full refunds will be issued for cancellations initiated by us.

15. Third-Party Errors and Disclaimers

• We are not liable for errors or misinformation provided by comparison sites, third-party agents, or call centre staff.
• Only the official Premium Parking Manchester terms listed on our website apply.
• Customers are deemed to have accepted these terms when confirming a booking, regardless of booking channel.

16. Chargebacks

• Unjustified chargebacks (e.g., without evidence or due to customer oversight) are treated as a breach of terms.
• We will contest chargebacks and may pursue recovery of fees or damages via civil claims.

17. CCTV and Data Requests

• CCTV is for operational purposes only and does not guarantee full coverage.
• Data requests must comply with the Data Protection Act 2018, including date, time, and reason.
• We reserve the right to decline requests outside our retention period.

18. Force Majeure

• We are not liable for delays, cancellations, or losses due to events outside our control (e.g., strikes, weather, terrorism, natural disasters).

19. Contact Details

Premium Parking Manchester

Phone: 07985764557

Email: info@premiumparkingmanchester.co.uk

Website: www.premiumparkingmanchester.co.uk

20. Disclaimer

We offer a discounted and efficient parking service, made possible under these clear Terms and Conditions. While we always aim to provide excellent service, unforeseen incidents may occur. These Terms are designed to balance affordability with operational